Partnering with us

How the partnership actually runs.

Engagement models, delivery governance and the commercial detail procurement teams ask about before a first call. If something you need is missing, ask and we will send it.

Delivery operating model

How the engagement
is actually governed.

Four phases and three levels of governance. The same model runs a single support engagement or a multi-year programme; what changes is how much of it you need.

Phase
01
Assess
Current state, risks and a transition plan you sign off before anyone moves.
02
Mobilize
Team on, access provisioned, knowledge transferred, governance stood up.
03
Steady state
Agreed cadence and reporting. The phase most engagements live in.
04
Transform
Modernization, automation and cost taken out against the baseline we set in phase one.
Governance
Executive steering
Quarterly
Sponsor named on both sides. Objectives and success measures agreed in writing.
Transition plan and go-live criteria signed off.
Business review against the plan, including what has not gone well.
Roadmap and investment case reviewed before the next tranche of work.
Delivery board
Monthly
Findings, dependencies and an open risk register you can see.
Onboarding progress, environment and access risks, revised estimates.
Scope, quality, throughput and risk, with actions owned by name.
Change control and the sequencing of modernization work.
Working level
Daily and weekly
Discovery sessions with the people who actually run the system.
Knowledge transfer, shadowing and documentation as it happens.
One named delivery lead, one escalation path, an agreed cadence you set.
Improvement work carried in the same cadence, not as a separate project.
Throughout
Documentation, test suites and runbooks are maintained as the work happens, and the exit plan is written at mobilization rather than at the end. If you move the work elsewhere, or bring it in house, that is a handover meeting and not a recovery project. Continuity cover, holiday and attrition are our problem to absorb, not a gap that appears in your delivery plan.

For talent engagements the model compresses: no delivery board, and the working level sits inside your own governance. We will tell you which shape we think your programme needs, including when it needs less than this.

Engagement models

How we can
work together.

Most clients start with one of these. All can run alongside each other on the same account, under one master agreement, and shift shape as the work changes.

Managed delivery

We take delivery responsibility for a defined scope of work, with a named lead and an agreed plan we are accountable against, rather than supplying individuals to a scope you manage yourself.

Ongoing engineering support

A dedicated team supports a platform or product over time, handling a defined backlog of enhancement, integration and maintenance work under a standing agreement.

Technology talent solutions

When the gap is people rather than plan, our specialists join your team directly, under your direction, employed by us for the length of the engagement.

Consulting and advisory

We assess, plan and advise on a defined question: an architecture decision, a platform choice, a modernization roadmap. Scope and outcome are agreed before the engagement starts.

The same four, on the axes that decide it
Managed delivery
Ongoing support
Talent solutions
Consulting
Who directs the work
Our delivery lead, to your agreed plan
Our lead, against your backlog priorities
You do. They sit in your team
Joint, against a defined question
What we are on the hook for
The outcome and the milestones
Throughput, response and continuity
Fit, screening and replacement
A recommendation you can act on
Commercial shape
Milestone or fixed scope
Standing monthly team cost
Time and materials, approved timesheets
Fixed fee for a fixed deliverable
Who owns the output
You, per the master agreement
You, per the master agreement
You, as with your own staff
You, including the working papers
Choose it when
You have the outcome but not the team
Something live needs looking after
You have the plan and need the hands
The decision comes before the build
Delivery governance

How we protect
the outcome.

For managed delivery and support engagements, governance is built into how the work runs, not a report generated after the fact.

01

Named accountability

Every managed engagement has a named delivery lead who is accountable for the outcome, and who you can reach directly rather than routing questions through an account manager who then routes them to the actual team.

02

Code, data and IP ownership

Work product, source code and documentation produced under a custom development engagement belong to you, as set out in the master agreement. We do not retain rights to what we build for you, and we say so plainly in the contract rather than leaving it to interpretation.

03

Security and confidentiality

Confidentiality agreements signed by every team member and by us, access provisioned on a least privilege basis, and security review conducted against your standards where you have them, or a sound default set of practices where you do not.

Technology talent solutions

What every specialist
goes through first.

For engagements where our specialists join your team directly, this is what happens before day one.

Employment
Employed directly by Clicksoft Solutions Our specialists are our own employees, not independent contractors. Payroll, benefits and employment taxes are our obligation, so there is no classification question for your legal or audit teams to work through.
Work authorization
Confirmed before the start date Eligibility to work is verified and documented for every hire ahead of the assignment, consistent with federal requirements, and retained for audit.
Background checks
Criminal, employment and education verification Standard checks run before the engagement starts. Client specific screening, such as deeper checks, drug screening or sector specific vetting, is arranged on request at the scope you specify.
Technical screening
Role specific assessment before shortlisting Candidates are screened against the actual stack and seniority of the role. For regulated sectors we screen for prior domain exposure as well.
Vendor onboarding

Insurance and
entity details.

What your procurement or vendor management team will need from us.

Legal entity
Clicksoft Solutions Headquartered at 320 Seagle St, Suite 2A, Huntersville, NC 28078. Full registered entity name, state of incorporation and registration number are provided in our vendor pack.
Tax documentation
Standard tax forms supplied on request Federal tax identification, remittance details and any state registration certificates you require are included with the vendor pack.
Insurance
Certificates issued during onboarding We carry commercial general liability, workers compensation and professional liability cover. Certificates naming your entity as additional insured are issued on request, and limits can be reviewed against your contract requirements before signature.
Contracting
Master services agreement plus per engagement work orders We can work from your paper or ours. Rate cards, payment terms, notice periods and conversion terms are agreed once at the master agreement stage rather than for every new requirement.
Invoicing
Monthly, against approved timesheets or milestones Timesheet approval runs through whichever system you already use for talent engagements. Managed delivery work is invoiced against agreed milestones. Net terms are set in the master agreement.
Supplier diversity
Certifications confirmed on request If your programme requires specific supplier classifications, ask and we will confirm current status and send the supporting certificates.

Specific policy limits, registration numbers and certification status are confirmed in writing during vendor onboarding.

Getting started

What the beginning
of an engagement looks like.

The procurement sequence, for the people who have to run it. We will work to your RFP and vendor process where you have one.

Stage 1

Scoping conversation

Time on the problem or scope, the team it joins or the outcome it needs to reach, and what good looks like early on.

Stage 2

Proposal or shortlist

For delivery work, a scoped proposal with named leads and milestones. For talent engagements, screened profiles with our notes on fit.

Stage 3

Your review

We coordinate proposal review or interviews quickly, so momentum and good candidates do not go cold mid process.

Stage 4

Onboarding and kickoff

Access provisioning and kickoff for delivery work, or offer, screening completion and paperwork for talent engagements. Contracting runs in parallel, not after selection.

Tell us what you are building. We will show you how we would deliver it.

One conversation is usually enough to tell whether we are the right partner. If we are, we will come back with a clear plan. If we are not, we will tell you that too.

Talk to us →